Maintenance Request

Report a Repair or Maintenance Issue

If something in your rental property needs attention, we’re here to help. The team at Ray White The Sands aims to respond to maintenance requests promptly to help keep your home safe, comfortable, and well maintained.

Whether it’s a leaking tap, faulty appliance, damaged fitting, heating issue, or another repair, reporting it early helps us arrange the appropriate action as quickly as possible.

Before You Submit Your Request

To help us assess your maintenance request, please provide as much information as you can, including:

• A clear description of the issue
• When the problem started
• The room or area affected
• Photos or videos, if available
• Whether the issue is causing damage or becoming worse
• Your preferred contact details for access or follow-up

Urgent Maintenance

If the problem presents an immediate risk to people, the property, security, or essential services, please contact Ray White The Sands straight away using the emergency maintenance contact details provided at the start of your tenancy.

If there is an immediate threat to life or safety, call 111 first.

Non-Urgent Maintenance

For routine repairs and general maintenance, please complete the form below. Our property management team will review your request and contact you if further information is required.

Please do not arrange repairs yourself unless you have been authorised by Ray White The Sands, as approval is required before any work is carried out.

Submit Your Maintenance Request

Complete the form below and we’ll be in touch as soon as possible to arrange the next steps.